Anika Systems’ Chris Bolin talks about the impact of intelligent automation

Chris Bolin, Senior Intelligent Automation Architect at Anika Systems, discussed the implementation of intelligent automation in government agencies, emphasizing the importance of technical readiness, infrastructure and organizational culture. He highlighted the need for agencies to assess their use cases and infrastructure, possibly transitioning to a cloud platform. Bolin illustrated how agentic automation, enhanced by LLMs, can handle complex tasks more efficiently, such as analyzing RFIs and RFQs, and managing call centers. He noted that agentic automation goes beyond rule-based RPA, enabling cognitive processing and significantly reducing processing times from weeks to days.