How paperless government is redefining citizen service delivery
Going paperless isn't just about ditching printers and file cabinets. It's about rethinking government from the ground up to meet the needs of a digital-first society.
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Citizen Services
Government’s AI inflection point: Why on-prem tech modernization matters
AI workloads will likely become the principal workload driving government operations by 2030. That will require agencies to plan now for accelerated, AI-ready on-prem infrastructure that works…
U.S. public sentiment ranks public sector organizations low on customer experience measures
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
Digital accessibility requires a proactive government
A new study emphasizes the need for public sector leaders to move beyond the regulatory requirements of accessibility—ensuring digital services and CX are more equitable across the…
Data-driven decision making and providing more equitable government services
On the latest episode of The Daily Scoop Podcast, Alissa Czyz from GAO explains how agencies say they’re using data to make decisions more than ever, diversity,…
Smart investment decisions to improve citizen services beyond the pandemic
Federal and state agency leaders at Google Cloud’s Public Sector Summit discuss practical IT decisions that led to their greatest successes over the past year.
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Agency IT chiefs see ways to improve mission services in pandemic
Twelve government and industry leaders discuss the opportunities to advance cloud, security and agility in government, during the pandemic and into the future.
Why CWM solutions offer users a powerful way to streamline work
A growing number of organizations and project teams are discovering the value of user-centric software called collaboration work management solutions.
Enhancing online engagement with predictive analytics
The push and pull of interactive data on government websites, combined with predictive analytics, can help agencies improve the user experience.
How agencies bring success to IT modernization with simple service enhancements
IT leaders, with the help of cloud experts, see big benefits in delivering service enhancements and will earn executive buy-in for future cloud projects, according to a…